FAQ & Support

NB: Support is only included in the Limitless Pro and Limitless Max Hosting Plans.

Domain-Related Issues

• Misconfigured DNS records: Clients may accidentally change their DNS settings, causing downtime or misrouting traffic.
• Expired domains: Failing to renew a domain name on time, leading to suspension or loss of access.
• Third-party DNS conflicts: Using external DNS services (e.g., Cloudflare) with improper setup.

Email Issues

• Incorrect client configuration: Mistakes in setting up POP/IMAP/SMTP on devices or email clients.
• Local device or software issues: Antivirus software blocking emails, outdated email clients, or device-specific problems.
• Third-party blacklisting: A client’s email domain or IP gets blacklisted due to improper email practices (e.g., sending bulk emails).
• External spam filtering: Overly aggressive third-party filters incorrectly tagging emails as spam.

General Issues

• ISP problems: Slow or inconsistent internet connection affecting access to hosting services.
• Local network issues: Firewalls or router settings blocking access to websites, emails, or servers.
• Regional DNS caching delays: ISPs taking time to propagate new DNS changes.